Cash - (US$ and £ Sterling) by registered post.

International Money Orders - in £ Sterling.

Credit Cards - we accept American Express, Diners, MasterCard and Visa. Payments are in Pounds Sterling Only. Exchange rates used are those currently in force at the bank.

Payment Terms
Urch Publishing can issue an invoice at its own discretion which will be enclosed with the goods. Invoices are payable within 30 days of the invoice date. After this period Urch, may, at its discretion, add interest of 2% to the final total. In cases where Urch will not invoice, payment must be received, in full, before the goods are despatched.

Debit / Credit Card Security for online transactions
Debit / Credit cards are processed by WorldPay Ltd.

Tax and duties (VAT)
The customer is fully responsible for local taxes and import duties. VAT (Value Added Tax) does not apply to printed books / reports. EU customers that are VAT registered must supply their VAT number to comply with EU rules.

Goods Sold
Goods sold by Urch Publishing shall remain the property of Urch Publishing Ltd until paid for, in full, by the buyer.

Delivery & Invoicing Address
Urch shall assume that the delivery address for the goods is the same as the billing address unless it is clearly indicated otherwise.

Delivery
Within 24 hours of receiving an order Urch Publishing will endeavour to despatch your order and confirm this by phone, fax or email. We cannot guarantee delivery times, however, Urch Publishing will try to ensure that the best carrier for speedy delivery is used.

Guarantee of Delivery Quality
We cannot guarantee that the goods ordered arrive in perfect condition. In the case of damaged goods, it is at Urch Publishing's discretion whether a replacement product is supplied at no extra cost to the customer.

Returns Policy
Refunds will be given at the discretion of the company management. Urch will not accept returns unless the goods are physically damaged.

Copyright and Reproduction
Urch Publishing owns the copyright and publication rights to all its books and reports. Urch does not allow any reproduction of the material contained within any book without express permission being granted, except in cases where the material is used solely in internal reports and presentations in the course of business. In such cases all material must be clearly sourced to Urch Publishing. Under no circumstances is any purchaser of an Urch book or report licensed to resell or repackage or sell data with our prior written consent.

Complaints
If you have a serious complaint, please put it in writing and send by post to:
  Head of Customer Service
  Urch Publishing Limited
  PO Box 27554
  London SE4 2PX
  United Kingdom
We will endeavour to solve your problem within 14 working days of receiving your letter.

Privacy Statement and Data Protection
Urch Publishing fully respects your right to privacy, and will not collect any personal information about you on this website without your clear permission. Any personal information, which you volunteer to Urch, will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Act, 1988. Urch does not collect any personal data about you on this website, apart from information which you volunteer (for example by e-mailing us or by using our online forms).

Any personal information you give us through this website maybe be used by Urch Publishing to keep you informed of changes to our products and services, and of special offers that we think might be of interested to you. Urch occasionally allows other responsible companies to offer our registered customers information about their products and services. If you do not wish to receive information from third party companies, please write to the Marketing Services Manager, Urch Publishing Ltd, PO Box 27554, London, SE4 2GZ, UK. All customer information is treated in confidence and in accordance with the Data Protection Act.

Collection and use of technical information
Technical details in connection with visits to this website are logged by us for our statistical purposes. No information is collected that could be used by us to identify website visitors. The technical details logged are confined to the following items:

The IP address of the visitor's web server

The top-level domain name used (for example: .com, .org, .net)

Click stream data which shows the traffic of visitors around this web site (for example pages accessed and documents downloaded)

The type of web browser used by the website visitor.

Urch Publishing (this includes the internet hosting company) will make no attempt to identify individual visitors from the technical details listed above, or to associate the technical details listed above with any individual. It is the policy of Urch never to disclose such technical information in respect of individual website visitors to any third party unless obliged to disclose such information by a rule of law. The technical information will be used only by Urch, and only for statistical and other administrative purposes. You should note that technical details, which we cannot associate with any identifiable individual, do not constitute "personal data" for the purposes of the Data Protection Act, 1988.

Links
There are links on that will allow you to leave Urch Publishing. These linked sites are not under the control of Urch and Urch is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. The inclusion of a link does not imply endorsement by Urch of the site.

Legal Disclaimer
Urch Publishing makes no representations or warranties about the accuracy, completeness or suitability for any purpose of the information contained in the documents and related graphics published on its internet site.

All orders for products are subject to availability and Urch Publishing reserves the right to supply to any individual/corporation at its sole discretion. Urch Publishing reserves the right to make amendments to its product specifications and/or pricing without prior notice. The information contained in any internet site may contain technical inaccuracies or typographical errors. All liability of Urch Publishing howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law. The security of information transmitted via the internet cannot be guaranteed. Any loss incurred or sustained by users who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or in part be borne by Urch Publishing. In no event shall Urch Publishing and/or their respective suppliers be liable for any special, indirect or consequential damages (including without limitation, damages for loss of profits) arising out of any action (whether based on contract, tort or otherwise) arising out of or in any connection with the use or performance of any information contained or products advertised in this site. These terms and conditions of sale will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.