How to Order / Terms

The Company & Products

URCH Publishing Limited is an independent publisher of business information products. We make every effort to ensure that all the contents of our books/reports are accurately described in promotional literature and on our website.

HOW TO ORDER

You can order from URCH Publishing online, by fax, by telephone, by email or by post. If you are ordering on behalf of a company, you must ensure that you are authorised to make the purchase.

by fax...
Fax your order to +44 (0) 20 7378 8711. Remember to include the billing and delivery address and your preferred payment method. A sales person will confirm your order within 24 hours.

By telephone...
Call +44 (0) 207 060 1099 to speak to a customer service representative

by email...
Email your order to orders[a]urchpublishing.com Remember to include the billing and delivery address and preferred payment method. A salesperson will confirm your order within 24 hours by email or phone.

by post...
Post your order to...
URCH Publishing LTD
54 Maltings Place
169 Tower Bridge Road
London SE1 3LJ
United Kingdom

Payment Options

Payment can be made in the following ways:

  • Cheque - Cheques should be made out in £ Sterling for the full amount and made payable to URCH Publishing Ltd
  • Bank Transfer - Transfer in £ Sterling can be made directly to our bank account. Details will be given on the invoice
  • Credit Cards - we accept American Express, Diners, MasterCard and Visa. Payments are in Pounds Sterling Only. Exchange rates used are those currently in force at the bank.

Invoices

URCH Publishing can issue an invoice at its own discretion which will be enclosed with the goods. Invoices are payable within 30 days of the invoice date. After this period URCH, may, at its discretion, add interest of 2% to the final total. In cases where URCH will not offer credit, payment must be received, in full, before the goods are despatched.

Currency Conversion

URCH Publishing is a UK company and works only in pounds sterling. US Dollar prices that appear on the site are approximate and are for guidance only.

Electronic publications and VAT rules

UK customers - Electronic versions of publications supplied to a UK customer are subject to a VAT rate of 15%. This will be added to your shopping basket online or to any invoice we issue.

EC customers - Business customers within an EC Member State whose company is VAT-registered will not be charged VAT. Customers must supply their VAT number to comply with EU rules.

Private customers within an EC Member State are subject to a VAT rate of 15%. This will be added to your shopping basket online or to any invoice we issue.

Customers outside the UK and EC Member States will not be charged VAT.

The customer is fully responsible for local taxes and import duties.

Goods Sold

Goods sold by URCH Publishing shall remain the property of URCH Publishing Ltd until paid for, in full, by the buyer.

Order Confirmation / Delivery

If you order online you will receive an order conformation email within minutes of placing your order.

Electronic Copy Delivery

Reports are delivered in PDF format and can be accessed online in your account once payment has been made in full. If payment is successfully made by credit card access will be immediate.

Print Copy Delivery

Within 24 hours of receiving an order URCH Publishing will endeavour to despatch your order and confirm this by phone, fax or email. We cannot guarantee delivery times, however, we will try to ensure that the best carrier for speedy delivery is used. URCH shall assume that the delivery address for the goods is the same as the billing address unless it is clearly indicated otherwise.

We cannot guarantee that the goods ordered arrive in perfect condition. In the case of damaged goods, it is at URCH Publishing's discretion whether a replacement product is supplied at no extra cost to the customer.

Returns Policy

Refunds will be given at the discretion of the company management. URCH will not accept returns unless the goods are faulty / damaged.

Copyright and Reproduction

URCH Publishing owns the copyright and publication rights to all its books and reports that it publishes. URCH does not allow any reproduction of the material contained within any publication without express permission being granted, except in cases where the material is used solely in internal reports and presentations in the course of business. In such cases all material must be clearly sourced to URCH Publishing. Under no circumstances is any purchaser of an URCH book or report licensed to resell or repackage or sell data with our prior written consent.

The Company

URCH Publishing Ltd's registered company number is 4141766 and its registered office is Windsor House, Bayshill Road, Cheltenham, GL50 3AT, United Kingdom